Data protection

Privacy Policy

LE COCU protects and respects your privacy. Our goal is to communicate clearly what information we collect and how we protect your personal data.

The privacy policy set out below (together with our terms and conditions and any other documents referred to in them, as well as our cookie policy) describes how we may collect, use, store and process your personal data.

You can manage your information and protect your privacy at any time, for example by viewing and editing your information in your account or by controlling which types of cookies may be used when you use our website.

Responsible body

Name of the responsible body:

THE COCU

Ali Asdullah Shahid

Skalitzer Str.22

10999 Berlin

Lecocuofficial@gmail.com

Managing Director:

Ali Asdullah Shahid

Laws and regulations

The information we collect, use and process is collected in accordance with the following policies:

The German Data Protection Act.
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”).

Principles

This policy is based on the following principles:

Personal data will be processed lawfully, fairly and transparently;
Personal data will be collected only for specified, explicit and legitimate purposes and will not be further processed in a manner incompatible with those purposes;
Personal data must be adequate, relevant and limited to what is necessary for the purposes of the processing;
Personal data must be accurate, necessary and kept up to date with every effort to erase or rectify them promptly;
Personal data shall be stored in such a way that the data subject can be identified only for as long as is necessary for the purposes of the processing;
Personal data will be processed in a manner that ensures appropriate security;
Personal data will not be passed on to third parties unless this is necessary for the provision of services by agreement;
Data subjects must be able to exercise their rights easily.

What personal data is collected?

Personal data is data that can be used to identify or contact you.

According to the EU General Data Protection Regulation (GDPR), personal data is defined as “any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.” However, when we collect personal data, we will never collect sensitive personal data about you.

According to the EU General Data Protection Regulation (GDPR), special categories of personal data are defined as “data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.”

When you use our website and/or order from us, we may collect various information. In each case, we are committed to ensuring that the information we receive and use is accurate for the following purposes.

1. When you place an online order

2a) Purpose: To enable you to place and receive an order. To prevent and detect fraud.

Information we may use: Email address; First and last name; Phone number; Billing address; Shipping address

Legal basis for processing: For the purpose of our legitimate interest*: To perform the contract between you and LE COCU : We will not be able to ship your order if we do not receive access to this information. The security of your data is our top priority. It will help us investigate and prevent security issues and misuse. In addition, we are legally obliged to take appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data.

2b) Purpose: To receive updates about your order via email, SMS or our app. To receive marketing communications via email or SMS.

Information we may use: Email address; Phone number

2c) Purpose: To receive your payments and to make refunds and compensation.

Information we can use: Payment information

Legal basis for processing: To perform the contract between you and LE COCU We need to be sure that the money is sent and refunded to the right person!

2d) Purpose: To prevent and detect fraud.

Information we can use: Payment information

Legal basis for processing: For the purposes of our legitimate interest*: The security of your data is our top priority. It will help us investigate and prevent security issues and misuse. In addition, we are legally obliged to take appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data.

3. When you interact with our website

3a) Purpose: To subscribe to our email newsletter and receive information, news and offers about our products.

Information we may use: Email address

Legal basis for processing: Your consent: You give us your consent to receive our newsletter.

3b) Purpose: To inform or remind you about unfinished purchases (incomplete orders, abandoned purchases).

Information we may use: Email address

Legal basis for processing: For the purposes of our legitimate interest*: It helps us improve your customer experience.

3c) Purpose: To provide, update, maintain, improve and protect our website, business and services.

Information we may use: Information collected when you visit our website. Please read our Cookie Policy to learn more about how we use cookies on our website.

3d) Purpose: To provide relevant content on our website and online advertising

Information we may use: Information collected when you visit our website. Please read our Cookie Policy to learn more about how we use cookies on our website.

Legal basis for processing: For the purposes of our legitimate interests*: To provide you with tailored services, enhance your shopping experience and grow our business.

4. When you contact us

4a) Purpose: To contact and communicate with you and manage all requests via email, live chat, phone and social media. In other words: to offer you the best customer service in the world.

Information we may use: First and last name; email address; phone number; correspondence history; order information; shipping address; payment information

4b) Purpose: To verify your identity when you request further information regarding your rights.

Information we can use: Proof of identification

Legal basis for processing: We are legally required to take appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data. We need to be able to verify identity before sharing your data. You don't want this information to fall into the wrong hands.

always come first.

Marketing communications

If you provide us with your email address, you will receive marketing communications via email and/or SMS. These promotional messages are only intended to inform you about our current and upcoming offers. You can of course unsubscribe at any time. How can I unsubscribe from marketing communications?

1. SMS

By following the instructions at the end of the SMS.
By clicking on the "Unsubscribe" link at the bottom of the email.

2. Newsletter

By clicking on the "Unsubscribe" link at the bottom of the email.

Use of data for advertising purposes

We use the data collected during your visit to create banners and ads when you visit other, third-party websites. These ads are created via pixels and are based on information we have stored about you (e.g. search history), which explains why you will see ads that match the products you have clicked on our website. All information used to create these ads is pseudonymized and we will never use data that uniquely identifies you.

Sharing your data

We will never sell your personal information to third parties.

However, we may share your personal data with companies that are experts in their field and assist us in operating the website, conducting our business or servicing your data. But don't worry. Each of our service providers has been selected by us because of their ability to provide the specific services required, including the ability to handle your personal data. All of these providers provide sufficient guarantees for the implementation of the technical and organizational measures necessary to meet the requirements of the GDPR and our own.

We will share your personal information in the following cases:

For each member of our group of companies, that is, our subsidiaries, our ultimate holding company and its subsidiaries;
In the event that we sell or buy any business or assets, data may be disclosed to the prospective seller or buyer of such business or assets;
To companies that are contracted to perform a contract with you or them and that help us to provide our services adequately, such as payment service providers, delivery companies or our warehouse;
To other professional service providers such as website hosts, advertising/marketing agencies, and analytics or search engine providers who help us operate, improve and optimize the website or help us store your data.
With your express consent.

Transfer of your data outside the European Economic Area

If a third party provider is located outside the European Economic Area, we will always ensure that the transfer of personal data is protected by appropriate safeguards, in particular by using standardized privacy policies adopted or approved by the European Commission if the data protection authority does not consider that the third country has adequate data protection laws, or in the case of companies that are not certified under the EU-US Privacy Shield.

What rights do you have?

While we are in possession of or processing your personal data, you have the following rights at any time:

Right to information

Our aim is to be as clear as possible about how we use and process your data. You can easily find this privacy notice in various places on our website and app. You can request a PDF copy of this notice by contacting us.

Right to information

You have the right to request a copy of the information we hold about you. Please note that there are exceptions to this right. We may not be able to provide you with all information if, for example, the information you provide to us would reveal personal information about another person, if we are legally prevented from disclosing that information, or if your request is manifestly unfounded or excessive.

Right to rectification

You have the right to correct any inaccurate or incomplete data we hold about you. You can correct/edit this information in your account settings.

Right to erasure

In certain circumstances (i.e. where we have no legal basis for continuing to hold your information), you can request that we delete the information we hold about you.

Right to restriction of processing

Under certain circumstances, you have the right to request that the processing of your data be restricted

Right to data portability

You have the right to securely transfer the information we hold about you to another organization.

This right applies only to personal data belonging to LE COCU and those of LE COCU must be retained by consent or to fulfill a contract, and the processing is automated.

Right of objection

You have the right to object to certain types of processing, such as direct marketing.

You can unsubscribe from our newsletter at any time, for example by clicking on the unsubscribe link at the end of the newsletter.

Right to withdraw consent

If you have given LE COCU your consent to process your data, you have the right to withdraw your consent at any time.

Right to lodge a complaint with a supervisory authority

If LE COCU has not responded correctly to your request, you have the right to lodge a complaint with a supervisory authority.

Identification is required to access the stored personal data

If you request access to your information, we are required to take all necessary measures to verify your identity. These measures are solely designed to protect your data and reduce the risk of identity fraud, theft or unauthorized access to your data. We therefore ask you to send us originals or certified copies of the following documents: passport, national identity card, birth certificate or driving license. One of the above documents is required to request personal information. We aim to respond within one month. If you wish to exercise any of the above rights, please contact us using the contact details provided below.

How long do we keep your data?

We will retain your personal information for as long as you have an account with us and for as long as necessary to comply with our legal/regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions. When it is no longer necessary to retain your personal information, it will be deleted or anonymized so that you can no longer be identified. We destroy all financial information once we have used it and no longer need it.

How is your personal data protected?

LE COCU will take all possible measures to protect your personal data. We use the latest industry standards and security measures such as SSL/TLS encryption to protect user data and personal information. Our goal is to ensure a level of security appropriate to the risk of processing and using personal data through appropriate technical and organizational measures. We have put in place protection processes to ensure the ongoing confidentiality, integrity, availability and resilience of our systems and services, as well as the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.

Your data is always stored in secure environments and we train our employees on best data protection practices and require them to sign a confidentiality agreement. You can access and edit your personal data after logging into your account. To log in, you must know your login details - email address and password. There is no way to access personal data without knowing the login details, so no unauthorized person can access it. We therefore ask you to keep your password secret and not to share it with anyone else (not even friends!). Please inform us immediately if you know or suspect that you have lost your login or that someone else is accessing your account.

References to external websites and social media channels

Our website or newsletter may occasionally contain links to and from other websites of our partners, advertisers and affiliates. Please note that this privacy policy applies only to that website. Therefore, if you visit any of these websites, we recommend that you read their own privacy policies as we do not accept any responsibility or liability for their policies.

We use the following software to offer you the best possible shopping experience

Google Analytics

The provider uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on the user's computer and that enable an analysis of your use of the website. The information generated by the cookie on the use of this website by users is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, Google will shorten the user's IP address beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website.

On behalf of the operator of this website, Google will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Users can prevent cookies from being saved by setting their browser software accordingly. However, the provider points out to users that in this case they may not be able to use all functions of this website to their full extent.

Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the website (including their IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de .

Use of Facebook, Google+, Twitter and Instagram plugins

Our website uses so-called social plugins (“plugins”) from the social networks Facebook and Google+ and the microblogging services Twitter and Instagram. These services are offered by the companies Facebook Inc., Google Inc., Twitter Inc. and Instagram LLC. (“Providers”).

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). An overview of Facebook plug-ins and what they look like can be found here.

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). An overview of Google’s plugins and what they look like can be found here.

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). An overview of the Twitter buttons and their appearance can be found here.

Instagram is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). An overview of the Instagram buttons and their appearance can be found here.

If you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plug-in, the providers receive the information that your browser has accessed the corresponding page on our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider in the USA and stored there. If you are logged in to one of the services, the providers can directly assign your visit to our website to your profile on Facebook, Google+, Twitter or Instagram. If you interact with the plug-ins, for example by pressing the "Like", "+1", "Tweet" or "Instagram" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on the social network, on your Twitter or Instagram account and displayed to your contacts there. The purpose and scope of data collection and the further processing and use of the data by the providers as well as your related rights and setting options to protect your privacy can be found in the providers' data protection information.

Facebook’s privacy policy: Click here
Google's privacy policy: Click here
Twitter’s privacy policy: Click here
Instagram privacy policy: Click here

If you do not want Google, Facebook, Twitter or Instagram to assign the data collected via our website directly to your profile in the respective service, you must log out of the respective service before visiting our website. You can also completely prevent the loading of the plug-ins with add-ons for your browser, e.g. with the script blocker "NoScript" .

Data protection notice regarding the use of Whatsapp

You can contact us via WhatsApp and start a conversation. We are responsible for subsequent data processing in connection with WhatsApp within the meaning of Art. 4 No. 7 GDPR.

To offer and use WhatsApp, we use the software solution from Charles GmbH, Gartensstr. 86-87, 10115 Berlin, as part of a data processing agreement. Charles stores all personal data in the EU. As an official WhatsApp partner, Charles uses the WhatsApp Business API, with the result that no other third parties or WhatsApp within our area of responsibility have access to your communication content.

The use of WhatsApp is subject solely to the agreements you have made with WhatsApp. In accordance with WhatsApp's terms of use, we have your telephone number and username when you contact us. We use this and other information you provide to recognize you and your preferences and to respond to your WhatsApp messages. The legal basis here is your consent to be contacted in accordance with Art. 6 (1) (a) GDPR.

We will also send you newsletters via WhatsApp if you have given us your consent to do so.

You can revoke your consent at any time with effect for the future. According to the GDPR, you also have the right to information, correction, transferability and deletion of your personal data as well as the right to restrict or object to certain processing.

How to contact us

If you have any questions about this privacy policy and/or questions about your personal data, please contact us online at lecocuofficial@gmail.com

Changes to our privacy policy

We keep our privacy policy under regular review. We will post any updates on this website. If there are any significant changes, you will be contacted directly via email so you can view the changes. Please check back regularly to see any updates or changes to our privacy policy.

This privacy policy was last updated in July 2023.